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Return Policy

                                 Warranty and Returns                           
At DNNTRUST, customer satisfaction is always our top
priority. Our dedicated Quality Control and Quality
Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying.
Please kindly refer to the size charts on the product page.
                         
If you are not satisfied with the items you received, we can
easily arrange an exchange or a refund for you. We are
here to help! Please feel free to submit a ticket if you have
any issue with your order!

30 Day Returns Warranty

Customers can contact us within 30 days of receiving the
item. If you have received a defective or damaged item, the
wrong size or the wrong product, please contact us
immediately at our Support Centre .

How to Reach Us

Go to our Support Center and describe the issue in detail,
including the return reason, along with your order number
and SKU product number. For defective, incorrect or not as
described item, please send us a clear picture or video of the
problem.

Our Solutions:

1. DNNTRUS’S Responsibility:
·  If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
·  Once we receive the item, we will refund in full the original product price and its shipping or resend for free a  replacement at our expense. This solution is only when DNNTRUST is responsible for shipping the wrong item/ size.
2.Customer’s responsibility
·  Incorrect order(size of item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange.
If the customer chooses a refund, we will refund the original product price.
All and any shipping fees are non-refundable.
·  Unwanted item
If the customer decides that they no longer want the item or
simply want to exchange the item, they can report  this to us within 30 days of receiving the product for a
partial refund of the product cost.

Satisfaction Guarantee *

Your satisfaction is our priority! 
If you are dissatisfied with your order, please contact us
within 30 days of receiving the product to request a return.
Our Customer Service team will provide you with an RMA
form and our return address. All return shipping fees are at
customers’ own expense. 
We are now also happy to announce that USA customers to
our USA warehouse; Spain to our Spain Warehouse.

Additional notes about Warranty

All returns must first be approved by our customer service
team; if approved, you will be provided with an RMA form.
Returned items without RMA form will not be accepted. All returned items must be in brand new condition,
unused/unworn, unwashed, come with all original tags and
their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
We do not accept returns on intimates, swimwear, lingerie
and beauty items, or discounted items, unless a customer
received a wrong item or the item was faulty.

Compensation time-frame
                         
For returned items or items for exchange, we will need 3-6
business days upon receiving your item(s) to process the
solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.

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